WARRANTY POLICY
Thank you for selecting Byrch Furniture. You have made an investment in lasting quality that will afford you years of enjoyment and comfort. Please read the terms of the Byrch-Limited Warranty coverage.
Byrch Furniture products are guaranteed to the original purchaser to be free of defects in materials and workmanship for the length of time specified by the manufacturer. This warranty applies under conditions of normal household uses and does not apply to defects resulting from negligence, misuse, accident or commercial usage.
The purchaser will be responsible for packing and shipping cost to and from the factory.
This warranty does not extend the manufacturer’s warranty on any of the components used. Byrch will not honor any other warranty expressed or implied.
To obtain benefits of this warranty, you should contact Byrch directly. Byrch’s obligation under this warranty is limited to repairing or replacing any parts of the product found to be defective in material or workmanship.
BYRCH UPHOLSTERY
CUSHIONS – FIVE (5) YEARS
FRAMES & SPRINGS – LIFETIME (25 YEAR) PRO-RATED*
Made of engineered hardwood, the frame construction and sinuous wire No-Sag support system are warranted against breakage due to defective material or workmanship for a lifetime (25 year) pro-rated.
* Pro-rate formula: equal to month(s) used divided by month(s) warranted multiplied by current suggested retail price to be determined by Byrch Furniture
FABRIC & LEATHER – ONE (1) YEAR
Upholstery fabrics/leather are warranted by the original manufacturer against defective material or workmanship for one year. This warranty does not cover fading, pilling*, or shrinkage and is not valid where there is evidence of heavy soiling, exposure to pets or abuse. Fabric damage or failure due to chemical treatment or improper cleaning is also excluded from this warranty. Proper cleaning instructions may be obtained from your Byrch retailer.
* Pilling is characteristic of some upholstery fabrics which results in excess fibre coming off the surface of the material. This results in small balls or pills of fibre on the surface of the fabric. This condition is not warranted by the fabric mills because it is not viewed as a defect. It is simply excess material being released, which is comparable to fuzzing seen on new carpet or clothing, such as sweaters. The concern is the assumption that the fabric will come apart or disintegrate leaving a hole or ‘bald’ spot. In fact, the pilling will only persist until the excess fibre is gone and then it will stop. The recommendation during this process is to shave the surface of the fabric with a sweater shaver to remove the pills and restore the appearance of the fabric surface. This may need to be repeated until the surface pilling lessens and eventually stops.
SWIVEL MECHANISMS – ONE (1) YEAR
Mechanisms (metal parts) are warranted by the original manufacturer for One (1) year. (Subject to part availability)
SOFA BED MECHANISMS – THREE (3) YEARS
Mechanisms (metal parts) are warranted by the original manufacturer for the lifetime of the product. (Subject to part availability)
All work done under this warranty must be approved in writing in advance. Byrch reserves the right to perform all repairs at the factory in Calgary, Alberta. Freight costs to and from the factory are the responsibility of the end customer.
Please retain your original sales receipt and the printed warranty attached to your new furniture to substantiate your claim in the event warranty service is required.
RETURNS
Because each Byrch piece is made to order, we do not accept returns or exchanges once production has begun. Custom or special-order items are final sale. Customers may request changes or cancellations within 48 hours of placing an order.
In certain cases—and at Byrch’s sole discretion—returns may be accepted with an applicable restocking fee. Please note that return eligibility and fees vary by manufacturer and product type.
